When a documentary crew sets out to explore the lives of residents in a small American town – their dreams, their concerns – they stumble upon the midwestern town of Flatch, which is made up of many eccentric personalities. It’s a place you want to visit and maybe even stay. If there was a decent motel. Which there is not.

To save her family hotel’s Christmas show, talent booker Claire must ask for help from her ex-boyfriend Ryan, the lead guitarist of a now-famous band that fired her as their manager years ago.

The Christmas Queens of North Pole, Vermont, Trish and Diana, have won the Best Holiday House decorating competition every year for the past nine years. But days before Christmas, a friendship-ending argument sparks a town-wide feud and draws the attention of a national magazine writer hoping to make a name for herself with her scintillating expose.